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Citizen Support Portal: 10,368 requests received and 6,653 resolved

Date: September 01, 2017
Domain:Civil Service; ICT
Persona: Business; Citizen; Government; Non-Citizen
 

GIS – 01 september 2017: The Citizen Support Portal (CSP) has, since its launch on 28 April 2017, received some 10,368 requests and as at 31 July 2017, some 6,653 resolved have been resolved.
The CSP is an online platform set up at the Prime Minister’s Office to provide a better service to address complaints and queries of citizens. The CSP is part of a wider system to develop ways of bringing citizens’ experience of service delivery into planning and management of Government services. It also enables decision makers to adjust policies and programmes to influence outcomes on the ground.  
 
Through the CSP, a 24/7 user-friendly online portal, which can be accessed on www.csu.mu , a citizen can register his complaint on a database managed by the Citizen Support Unit. Furthermore, those who do not have access to internet have the possibility to go and register their complaints at the Citizen’s Advice Bureaus (CAB) nearest to their residence. Consequently, CAB organisers will refer the complaint to desk officers at the level of different ministries, local authorities and parastatal bodies.
Government Information Service, Prime Minister’s Office, Level 6, New Government Centre, Port Louis, Mauritius. Email: gis@govmu.org  Website:http://gis.govmu.org
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