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Civil Status Division obtains ISO 9001-2015 certification

Date: December 14, 2018
Domain:Civil Service
Persona: Business; Citizen; Government; Non-Citizen

GIS – 14 December, 2018: Civil registration and vital statistics are essential for modern administrative systems, thereby creating an inclusive society, protecting human rights, ensuring proper delivery of public services, tackling discriminations and inequalities, stated the Minister of Civil Service and Administrative Reforms, Mr Eddy Boissézon, yesterday at The Club Med Hotel, in Albion.
The Minister was speaking at an event organised by the Civil Status Division (CSD) under the aegis of the Prime Minister’s Office to commemorate the Civil Registration and Vital Statistics (CRVS) Day.  The CRVS Day, first celebrated on 10 August 2018, will henceforth be observed annually.  The occasion was also marked by the ISO 9001-2015 certification of the CSD, followed by a teambuilding exercise for the CSD’s personnel.
In his address, Minister Boissézon underlined that civil registration system plays an important role in facilitating the realisation of many fundamental human rights recognised in major international declarations and conventions.  Through the civil registration system, he said, individual of all ages can exercise their rights to obtain legal identity, proof of age, nationality, and further access to social services.
The Minister also commended the efforts of the CSD for improving quality service, efficiency and productivity, by using technology as an accelerator.  He spoke of Government’s clear-cut policy to make the Public Service more efficient, innovative and creative, while highlighting that since the past two years, his Ministry has embarked in the implementation of the Public Sector Transformation Strategy, which aims at giving a new impetus to the public service.
Furthermore, Mr Boissézon emphasised that most African countries have civil registration laws to systematically register vital events.  However, he said, very few of them have maintained a universal registration system while adding that Mauritius has one of the best CRVS System providing 100% coverage compared to African countries such as Ethiopia, Congo and Mozambique.  For the last three years, statistics reveal that the percentage of tardy declaration for the overall annual birth registered is only 1% and the percentage of undeclared child is zero, he added.
Also present, the Registrar of the CSD, Mr William Mario Ayelou, spoke of the several measures that are being implemented to transform the CSD into a modern and innovative Division.  To this end, he pointed out that the construction of the Marriage Hall at the Emmanuel Anquetil building is nearly reaching its completion phase.
Other projects comprise: the implementation of Info-Highway project which aims at providing a robust service platform to facilitate the consumption of published data among Government agencies and private entities to improve operation efficiency in public administration and business operations; issuing of Overseas Citizen of India Cards; revamping of IT system; and, birth and death capture exercise to restore its archives.
Civil Status Division
The Division comprises 33 Civil Status Offices including Rodrigues and Agalega.  It has under its custody records dating as far back as 1811 reflecting the history of the arrival of Indian Indentured Laborers and Immigrants as from the year 1834 following the abolition of slavery.
The CSD is committed to digitalise all its records in order to enhance service delivery, preserve invaluable records of historical value and enforce Government policy on data sharing and related innovations.  It received the Customer-Centered Delivery Award 2016 for the Public Service Excellence Award.
Government Information Service, Prime Minister’s Office, Level 6, New Government Centre, Port Louis, Mauritius. Email:  Website:
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