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ICT- New e-Services launched for prompt and effective public service delivery

ICT - E services
Date: July 14, 2017
Domain:ICT; Education & Training; Gender

GIS – 14 July 2017: Thirty-six new e-Services, geared to back Government’s vision in offering effective public services through e-Government initiatives and ICT deployment, were launched yesterday at Cyber Tower 1, in Ebène, by the Minister of Technology, Communication and Innovation (MTCI), Mr Yogida Sawmynaden.
The Minister of Education and Human Resources, Tertiary Education and Scientific Research, Mrs Leela Devi Dookun-Luchoomun, and the Minister of Gender Equality, Child Development and Family Welfare, Mrs Fazila Jeewa-Daureeawoo, were also present at the launching ceremony.
In this ‘e-era’ Mauritius is riding on the waves of computerisation and the Internet, said Minister Sawmynaden in his address, adding that ICT is playing an increasingly important role in the economic development of the country.
“ICT has become an intrinsic feature of our daily life and has drastically changed the way we operate personally and professionally but, most importantly, it has democratised access to knowledge”, he pointed out.
Speaking about e-Government, the Minister recalled that the focus is on reviewing the current processes in the public sector so as to better serve citizens and businesses.  The goal is to meet the needs of citizens and engage them by streamlining service delivery and bringing accuracy, promptness, and transparency to the process.
In addition to new e-services, the MTCI is also developing mobile apps for the convenience of our citizens.  Ten mobile apps are currently under development: Smart Traffic Monitoring (up-to-date traffic information); and, Smart Police Force App (Police notifications during events like Maha Shivratree, Père Laval and Cavadee festivals).
For her part, Minister Dookun-Luchoomun said that e-Government has become an integral part of the technological advancement of a knowledge-based society.  As regards e-Education the process to consolidate its foundation is ongoing from the Primary to the Tertiary level of education and by the end of this year all secondary schools will be connected to the Internet, she added.
“One of our prized objectives is to equip our students with the right skills set to enable them to remain competitive in an increasingly interconnected world and to equip them with the jobs of tomorrow.  The key for us as policymakers, teachers, and parents is to see to it that our children move beyond being passive consumers of technology and now focus on how to assist them to create technology”, she added.
In her speech, Minister Jeewa-Daureeawoo, pointed out that the world is witnessing a formidable era of information which is also the era of smartness. On that score Government wants to make the most of technology to create a sustainable link between institutions and citizens for better, smarter and timelier service delivery.
“At a click of a mouse, a pool of information is made available and may also serve to call for urgent assistance in emergency situations, and issues such as child neglect, abuse and abandonment can now be reported online. The e-reporting will no doubt help in safeguarding our children against potential risks and harm” she said.
The 36 new e-Services have been developed by the National Computer Board, in collaboration with various Ministries and Departments.  The e-Services span several sectors ranging from Energy and Public Utilities; Technology, Communication and Innovation; Education and Human Resources, Tertiary Education and Scientific Research; Industry, Commerce and Consumer Protection; Judiciary to Business, Enterprise and Cooperatives; and Gender Equality, Child Development and Family Welfare.
Some of the 36 new e-Services launched relate to Registration of a Radiation source; Application for ICT Awareness Course in Cyber Caravan; Application for statement of ranking – top 500 scholarship rank order; Application for Legal Aid; Online submission of customer feedback at Regional Cooperative Centre; and Contact/Query Form at the Child Development Unit. To-date over 69 Government services are available online to provide 24/7 electronic service to citizens.  All online transactions are encrypted and secured. In order to make use of the e-Services, applicants need to register online.
The e-payment infrastructure and ‘go-live’ of e-Services with payment to enable the Mauritian citizen transact with Government is also accessible.  Ten services are live for payment.
Government Information Service, Prime Minister’s Office, Level 6, New Government Centre, Port Louis, Mauritius. Email:  Website:
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