GIS - 14 November, 2014: The Public Service Excellence Award (PSEA) 2014 on the theme: Leading the Public Service to Higher Productivity has been launched by the Ministry of Civil Service and Administrative Reforms. The award is open to all Ministries and Departments and their respective Divisions and Units having adopted innovative measures for a better service delivery towards the public.
The overall objective of the award is to encourage innovation and excellence through the recognition of the efforts of the organisations that have successfully embarked on quality initiatives for improved service delivery.
Participating organisations in the eighth edition of the award will be evaluated by a panel of jury on the basis of five main judging criteria namely: Strategic Planning and Objectives; Customer Centred Delivery; Leadership and Team Spirit; Efficiency and Effectiveness; and Innovation and Improvement.
A cash prize of Rs 100 000 and a trophy will be offered to the winner of the PSEA 2014 having excelled in all the above-mentioned criteria while a cash prize of Rs 50 000 and a trophy will be awarded to winners of the sub-categories.
With a view to encourage more entries for the award while at the same motivating Government organisations to adopt innovative measures in their daily activities, it is mandatory for at least one entity from each Ministry and Department to participate in the PSEA.
The PSEA has now become an annual feature serving as a motivational tool contributing towards improving the level of public service delivery by encouraging organisations to adopt a customer-focused approach, a result-centered strategy which operates within an overall total quality management framework.
The Ministry of Civil Service and Administrative Reforms launched the PSEA in October 2006. The main objective is to recognise excellence and innovation in the development of a quality public service. In addition, the competition motivates officers to adopt ways to meet the daily challenges and promotes a performance-oriented, responsive and accountable public service.
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