GIS - 19 August, 2013: The Neurosurgery Department of the Victoria Hospital has bagged the Public Service Excellence Award (PSEA) 2012. Out of the forty-five public service bodies which participated in the sixth edition of the competition, the Neurology Department has excelled in all criteria.
At the Awards ceremony held on August 16 at the InterContinental Mauritius Resort, Balaclava, the Minister of Civil Service and Administrative Reforms, Mr Sutyadeo Moutia, handed over a trophy and a cash prize of Rs 100 000 to the winning team.
A cash prize of Rs 50 000 each and a trophy were awarded to winners in the four sub-categories: the Neurosurgery Department at the Victoria Hospital for innovation and improvement; the Assay Office for being customer focused, the National Coast Guard Division for its effectiveness and efficiency, and the Companies Division for leadership and team spirit. The National Archives Department, the Forensic Scientific Laboratory, and the Home Economics Production Centre at Plaine des Papayes received special mention awards with regard to delivering timely, cost- effective and quality service to the public. The special jury prize went to the Gastro-Intestinal Endoscopy Department of the SSRN Hospital.
The theme for the 2012 edition was: Innovation and Citizens Engagement in Service Delivery. The idea is to recognise the involvement of citizens as being critical for effective governance, improving service delivery and fostering empowerment The PSEA has now become an annual feature serving as a motivational tool contributing towards improving the level of public service delivery by encouraging organisations to adopt a customer-focused approach, a result-centered strategy which operates within an overall total quality management framework.
In his address at the awards ceremony Minister Moutia outlined the rationale of the PSEA which according to him, gives formal recognition to departments and organisations which have taken the initiative to review their business processes to innovate and provide for citizen engagement while effectively fulfilling their daily responsibilities.
Mr Moutia also called for the various government institutions to create an environment for innovation and learning; to build organisational capabilities and individual competencies to tackle new challenges.
The Ministry of Civil Service and Administrative Reforms launched the PSEA in October 2006. The main objective is to recognise excellence and innovation in the development of a quality public service. In addition, the competition motivates officers to adopt ways to meet the daily challenges and promotes a performance-oriented, responsive and accountable public service.
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