GIS– 23 November 2015: The Registrar General’s Department is the winner of the 2014 edition of the Public Service Excellence Award (PSEA). A total of 52 organisations participated in the Award competition on the theme “Leading the Public Service to Higher Productivity”.
In his speech at the Award ceremony on 20 November 2015 at Club Med Hotel, Albion, the Minister of Civil Service and Administrative Reforms, Mr Alain Wong, pointed out that the PSEA is the celebration of all those who have been successful in getting all their workforce within their respective organisation to shift the focus from performance to excellence with a view to improving public service delivery.
According to him, public officers play a key role in the development of the country by ensuring a conducive and enabling environment where society and businesses are encouraged to grow and prosper. On that score, the PSEA contributes to improving the level of public service delivery by fostering organisations to adopt a customer focused approach, a results centred strategy, be efficient and effective and more importantly, to operate under a strategic direction keeping in mind the ultimate goal of attaining organisational excellence.
The vision of government is to achieve meaningful change and the onus of its success lies largely on the Public Service, Mr Wong said.
“The objectives set are huge but not impossible to realise. We need the help and collaboration of one and all,” he added.
It is true that much is invested in technology, equipment or infrastructure, at the end of the day, public services are delivered by Public Officers. However, the Civil Service is often viewed as a sector where everything stops at 16 00 hrs today and starts again at 08.45 hrs the next day. In fact the truth is that more than 50% of public servants ensure a 24/7 schedule providing invaluable services, recalled the Minister.
He announced that his Ministry is implementing, on a pilot basis, a flexible hours of attendance system to allow Public Officers to reach office at their preferred time schedule. This system will not only allow services offered by Government to be available for a longer period, but at the same time address, to a certain extent, the problem of traffic congestion. However, once the project takes off and is replicated to other Ministries and departments, definitely aspect of security and availability of transport would have already been tackled, Mr Wong said.
The PSEA drives public service organisations to lay increased emphasis on improved service delivery and aims at triggering a change in mindset as well as provide more space for innovation in doing more with less.
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